Frequently Asked Questions

Taskova uses a milestone-based escrow system to protect both clients and tradies:

1. Client funds milestone – Money is held securely by Stripe
2. Tradie completes work – Work is done as agreed
3. Client approves – Reviews and approves the completed work
4. Funds released – Money is transferred to the tradie

This means tradies get paid for completed work, and clients only pay when satisfied.

You fund each milestone before work begins on that stage. The money is held in escrow (not paid to the tradie yet) until you approve the completed work.

Most jobs use a deposit (max 15%) followed by progress payments. For larger projects, you'll fund milestones as each stage is ready to begin.

We accept all major payment methods via Stripe:

• Credit cards (Visa, Mastercard, Amex)
• Debit cards
• Apple Pay & Google Pay
• Bank transfers (for larger amounts)

Once you approve a milestone, funds are released immediately to the tradie's connected Stripe account. Transfer to their bank account typically takes 1-2 business days, depending on their bank.

For Clients: No platform fees. You pay only for the work.

For Tradies: A small commission of 10% on completed work, capped at $25 for regional jobs. This covers payment processing, platform maintenance, and support.

There are no subscription fees, listing fees, or hidden charges.

No. What you see is what you pay. The job quote includes all work costs. Taskova's commission is deducted from the tradie's payout, not added to your bill.

During our launch period, applying for jobs is free. In the future, we may introduce optional lead credits for premium features, but basic job applications will always have a free tier.

We verify tradies through multiple checks:

• ABN Verification – Confirmed via Australian Business Register
• QBCC Licence – Validated with Queensland Building and Construction Commission
• Insurance – Public liability and professional indemnity certificates reviewed
• Identity – Basic identity verification

Verified tradies display a Verified badge on their profile.

A verification badge means we've confirmed the tradie's ABN, licence number, and insurance are valid and current. It doesn't guarantee quality of work, but it does confirm they're a legitimate, licensed tradesperson.

Yes! Every tradie profile shows their overall rating, number of completed jobs, and individual reviews from past clients. You can filter by rating and read detailed feedback about their work quality, communication, and reliability.

Our dispute resolution follows a structured process:

1. Direct Communication – First, try to resolve it directly via messaging
2. Open a Dispute – If unresolved, either party can formally open a dispute
3. Taskova Mediation – Our support team reviews and mediates
4. QBCC Escalation – For unresolved disputes, we can escalate to QBCC

Tradies are responsible for rectifying defective work. If you identify an issue:

1. Document the defect with photos
2. Contact the tradie via messaging
3. Give them reasonable time to fix it
4. If unresolved, open a dispute

Funds remain in escrow until issues are resolved, protecting your payment.

You should report issues within 30 days of milestone completion. For structural work, statutory warranty periods under Queensland law may be longer. Always document issues promptly and communicate through the platform for records.

Refunds are handled on a case-by-case basis through our dispute process. If work is incomplete or defective and can't be rectified, you may be entitled to a full or partial refund from escrowed funds. We follow QBCC guidelines for fair resolution.

We use Stripe, a PCI-DSS Level 1 certified payment processor. Your card details are never stored on our servers – they go directly to Stripe's secure infrastructure. All data is encrypted in transit using TLS 1.3.

Your personal information visibility:

• Public: Name, suburb (not full address), ratings
• Connected users: Email, phone (after job acceptance)
• Private: Payment details, full address, ABN details

See our Privacy Policy for full details.

Yes. You can request account deletion from your account settings. We'll remove your personal data within 30 days, except where we're legally required to retain records (e.g., transaction history for tax purposes, kept for 7 years).

Currently, we operate in Queensland, Australia with a focus on Brisbane, Gold Coast, Sunshine Coast, and regional QLD. We're expanding to other states soon.

Any licensed trade work including:

• Plumbing & gas fitting
• Electrical work
• Carpentry & building
• Painting & decorating
• Tiling & waterproofing
• Roofing & guttering
• Air conditioning & refrigeration
• And more...

To join as a tradie:

1. Sign up and select "I'm a Tradie"
2. Complete your profile with skills and experience
3. Submit your ABN and licence details
4. Upload insurance certificates
5. Wait for verification (usually 24-48 hours)

Sign up as a tradie →