Privacy Policy

1. Introduction

Taskova ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

This policy applies to all users of our website, mobile application, and related services (collectively, the "Service").

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us:

• Account Information: Name, email address, phone number, password
• Profile Information: Business details, skills, certifications, location
• Job Information: Project descriptions, requirements, budget details
• Communication: Messages, reviews, feedback, dispute details
• Payment Information: Processed securely through third-party providers

2.2 Information We Collect Automatically

We automatically collect certain information when you use our Service:

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: IP address, browser type, operating system, device identifiers
• Location Data: General location based on IP address or user-provided location
• Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Transaction details from Stripe
• Social Media: Information when you connect social accounts
• Background Checks: Verification information for tradies
• Regulatory Bodies: License verification from QBCC

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Provision

• Create and manage your account
• Facilitate connections between clients and tradies
• Process payments and manage escrow
• Provide customer support and dispute resolution

3.2 Platform Improvement

• Analyze usage patterns and improve user experience
• Develop new features and services
• Conduct research and analytics
• Monitor platform performance and security

3.3 Communication

• Send service-related notifications and updates
• Respond to inquiries and provide support
• Send marketing communications (with consent)
• Notify about platform changes and updates

3.4 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure platform security
• Enforce our Terms of Service
• Protect the rights and safety of users

4. Information Sharing and Disclosure

4.1 With Your Consent

We share your information when you explicitly consent to such sharing.

4.2 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

• Payment Processing: Stripe for secure payment handling
• Database Hosting: Supabase for data storage and management
• Analytics: Tools to understand platform usage and performance
• Customer Support: Services to assist with user inquiries

4.3 Business Partners

For platform operation, we share necessary information with:

• Other users (clients see tradie profiles, tradies see job details)
• Insurance providers for claims processing
• Regulatory bodies for compliance verification

4.4 Legal Requirements

We may disclose information when required by law, including:

• Response to legal process or government requests
• Enforcement of our Terms of Service
• Protection of rights, property, or safety
• Investigation of fraud or illegal activity

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: Data encrypted in transit and at rest
• Access Controls: Strict access controls and authentication
• Regular Audits: Security assessments and vulnerability testing
• Incident Response: Procedures for responding to security incidents
• Employee Training: Security awareness training for staff

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Data: Retained while account is active and for 7 years after deactivation
• Transaction Records: Retained for 7 years for tax and legal compliance
• Communication Records: Retained for 3 years or as required by law
• Analytics Data: Aggregated and anonymized data retained indefinitely

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access, update, and export your personal information.

7.2 Correction and Deletion

You can request correction of inaccurate information or deletion of your account and data, subject to legal and contractual limitations.

7.3 Marketing Communications

You can opt out of marketing communications at any time through your account settings or by contacting us.

7.4 Cookies and Tracking

You can control cookie preferences through your browser settings and our cookie banner.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct

9. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. Third-Party Links and Services

Our platform may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or platform notification. Your continued use of our Service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

For QBCC-related privacy concerns, you may also contact the QBCC directly.

13. Complaints

If you believe we have breached your privacy rights, you have the right to lodge a complaint with:

• The Office of the Australian Information Commissioner (OAIC)
• The Queensland Office of the Information Commissioner
• The QBCC Privacy Officer

We will work with you to resolve any privacy concerns before you lodge a formal complaint.